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Questions, a wrong dose, or an idea? A real person answers, usually within a day.

Common questions

Why is my dose different from the pool shop's?

We work out doses for the exact strength printed on your product and your pool's volume. Pool shops often round up or recommend a full bag. If the numbers are far apart, check the volume and the strength in the app.

My water is green. Should I drain it?

For a small inflatable pool, a hot tub, or a pool without a filter, fresh water is usually quicker and cheaper. For a larger pool with a filter, shocking works: the app gives you the dose and the steps.

The amount in cups looks odd

Cups and spoons are approximate because powders vary in density. The weight next to them is exact, so use a kitchen scale when you can.

How do I restore my subscription?

Open the app, go to the subscription screen and tap Restore purchases. Subscriptions are managed in iOS Settings › your name › Subscriptions.

Can I delete my data?

Your data stays on your phone. Delete a pool in the Pool tab, or delete the app to remove everything.

Safety

Add one chemical at a time with the pump running. Never mix chemicals, and always add chemicals to water, not water to chemicals. Store them dry, apart and out of reach of children. Read every product label: it always comes first.